Remote Assistance
When a computer glitches or software freezes, you shouldn’t have to wait hours or days for an engineer to arrive on-site. Our Remote Assistance service allows us to provide immediate, hands-on help, directly over the internet.
About
Fast, Secure Remote Assistance When You Need It Most
Using highly secure, industry-leading remote access software, our helpdesk technicians can securely log into your device—with your permission—to see exactly what you are seeing. We can troubleshoot, diagnose, and resolve the vast majority of IT issues in a matter of minutes.
Rapid Resolution:
Instant support that dramatically reduces downtime.
Cost-Effective:
Avoid call-out fees and travel costs associated with on-site visits.
Flexible Support Options:
We provide a range of remote support options depending on what you require, from one-off fixes to unlimited remote support contracts.
Secure Connections:
All remote sessions are fully encrypted and require user authorization.
SERVICES
What We Do
SERVER SOLUTIONS
We tailor solutions to your needs and take pride in consistently delivering the right fit for you.
IT SUPPORT
We offer a range of support agreements based on your individual requirements, we currently offer three tiers of support.
CONSULTANCY SERVICES
We provide a range of consultancy services tailored to your business needs.
MANAGED PRINT
Are you paying too much for your printing, or running out of toner when you need to get that important document out?
CLOUD COMPUTING
We offer a mixture of private cloud and public cloud solutions to meet the requirements of our clients.
EMAIL SOLUTIONS
We deliver tailored email solutions designed to perfectly fit your business.
REMOTE ASSISTANCE
We offer tailored support options to precisely match your requirements.
GUEST WI-FI
Companies rely heavily on
Wi-Fi, but is your setup secure?
We're Here To Help!
Office
Town Hall, Market Hill, St Ives, Cambridgeshire, PE27 5AL